Microsoft Dynamics CRM Online is the Cloud based version of
the world class Dynamics CRM solution and is offered as a Software-as-a-Services
(SaaS), priced on a pay per use per month model requiring no
capital investment in hardware, software, licenses. All you need to do is get it
provisioned for as many users as you want and pay on a per user per month basis.
Marketing
Manage prospect & customer data effectively
External data import and cleansing. Use pre-defined mapping rules or define new
ones.
Customer Segmentation - Pinpoint your marketing efforts
Create highly targeted lists and associate with campaign. Use natural language queries
to segment prospects / customers. Share lists with internal / external people.
Streamline campaign planning
Plan and track activities, tasks, budgets and details for each marketing activity.
Set up product catalogues, price lists and discounts
Sales Force Automation
Improve sales planning & management
Set up and define territories, teams, price lists, discounts and unit groups, strong
role-based and group-based permissions, best practices.
Automate your lead system
Track leads in one centralized system, automatically associate email messages with
relevant leads or opportunities, assign leads and tasks automatically based on predefined
rules , streamline lead scoring and conversion, Instantly segment your customer
database to identify new leads
Manage opportunities effectively
Close deals faster by centrally tracking key deal information, effective team selling
with team-based ownership, Customized offers and pricing for each opportunity, Competitor
tracking
Customer Service
Manage accounts with insight and collaboration
Boost agent productivity with a familiar user interface that is natural and personal.
Create business connections across CRM activities and entities. Build teams with
users from multiple business units to own records and assigned roles. Audit changes
to business data with automatic notification. Enable role-based access and permissions
to accounts and data.
Enhance customer service with insightful, actionable intelligence
Track and measure performance for organizations, business units, teams, and individuals.
Use inline visualizations for ad-hoc drilldown into key performance indicators (KPI).
Stay current with dashboards of customizable real-time analytics. Import and export
Microsoft Office Excel spreadsheets in real time. Use built-in reports or customize
with Report Wizard.
Respond to cases quickly and precisely
Respond to cases faster with access to complete case and customer data. Use guided
business processes and scripted dialogues to deliver fast and precise service. Manage
cases across individual and team queues that are user friendly and configurable