Telecom companies have their share of challenges due to the sheer size of subscriber
base. Issue like customer knowledge, segmentation, profiling etc have been achieved
to some extent but leave much to be desired.
Objectives like subscriber micro segmentation, personalization, targeted offers
and campaigns; are all mostly never met.
Lot of these objectives are not met since it is next to impossible to have a single
system that can manage all at this large a scale and telecommunication companies
have to utilize a mix of best-in-the-industry solutions to meet their various needs
be it Customer Profiling, Servicing, Billing etc.
We specialize in providing solutions around their existing systems without requiring
any re-engineering. Existing systems and data silos are utilized to aggregate and
harness data into knowledge systems that can let them achieve their most desired
goals.
Telecom Focused Scenarios
Customer Self Service
360° Customer View
VAS Content Discovery and Recommendations
Cross Sell / Up Sell Services and Content
Highly targeted Campaigns
Customer Acquisition and Retention